Continuous Process Improvement: Resources (how much) Costs (justification) Benefits (anticipated)
A Presentation & Discussion with Mark Storer Tata Consultancy Services
Presentation:
Most IT organizations wave the banner of Continuous Process Improvement.Whether still deeply entrenched in ITIL V2 or struggling to make the transformation to ITIL V3, organizations struggle to determine the right amount of funding to allocate toward Continuous Process Improvement.
This presentation will introduce some guidelines around determining that right investment, taking into consideration Current Process Maturity, Organizational Change Management, Process Maturity Roadmap, The End State (if there is one), The Business Case and Leadership Support.
This Presentation is intended to be interactive, so bring your ideas, dilemmas and concerns in these areas and hear what others may be facing.
BIO:
Mark Storer joined TCS in January, 2008, bringing with him more than 25 years of IT Leadership in the areas of IT Process Development, Project Management, IT Management, Audit, and Systems Development.
He has worked in many large organizations across many industries, domestically and internationally including TATA Consultancy Services, Capital One, American Airlines, EDS, Motorola, American Express, Ernst and Young, and Abbott Laboratories.
Mark truly enjoys sharing his experiences and helping organizations to solve difficult situations in a practical and quantitative way.He shares his rational in order to enable organizations to learn to utilize these methods to help themselves.
Time: 5:00pm – 8:00pm Place: IBM 590 Madison (Corner of 57th St) Conference Room 12-1219 New York, NY
